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March 3, 2008

Oracle should teach Siebel CRM about location and money

Not long ago I posted on the need to understand common concepts well. My example then concerned the need to understand time well enough to answer a question like, “How much did IBM’s earnings change last quarter?”. Recently, in contemplating some training issues related to the integration of Haley Authority within Siebel, I came across examples phrasings from the documentation on Siebel’s web site, including:

  • if an account’s location contains “CA” then add 50000 in “USD” for the account
  • if an account’s location contains “CA” then add 70000 in “USD” on today for the account

Two things are immediately obvious.

  1. Oracle does not understand location.
  2. Oracle has an interesting, but nonetheless poor understanding of money.

Of course, I am intimately familiar with Authority’s understanding of money. However, Siebel needs more than Authority understands. (more…)

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